Once an order is confirmed, Redpine will not accept return or refund requests. Exchanges and returns are only allowed in the following unlikely cases:

In case of Damaged product 

• Packets that have live or dead weevils or where the product has gone bad at the time of delivery.
• Packets that are torn or not sealed properly at the time of delivery.
• Products have expired by the time of delivery.

Proof of bill and original packaging must be provided at the time of exchange. Once used, products will be ineligible for exchange or return. Redpine needs to be notified of damaged product within 2 days from delivery date. Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.

In case of spoiled product

• Redpine needs to be notified of spoilage of product within 2 days from delivery date.
• We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely fresh, unadulterated and made mostly by hand so no two batches will be identical. No compromise is made in the production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained
• Product will be replaced after due investigation and diligence and we assure a fair outcome at all times. Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.